Terms & Conditions

Howell Labs provides a fully managed website service including:

• Website hosting
• Ongoing maintenance
• Technical support
• Updates and content changes
• Security monitoring
• General website management

The client is subscribing to an ongoing managed service, not purchasing a one-off product.

• Setup fee is required before any work begins.
• Monthly service fees are required to maintain active hosting and management.
• Services remain active only while payments are up to date.

• Work begins only after the setup fee is received.
• The website is only deployed after the initial build is completed and approved.
• The monthly service activates ongoing hosting and maintenance.

• A grace period of 7 days may be provided.
• After the grace period, the website may be temporarily suspended.
• Services resume once outstanding payments are cleared.

If a website is suspended due to non-payment:

• A $50 reactivation fee applies before restoration.
• This covers administrative and reinstatement work.

Clients retain ownership of:

• Business name
• Logos
• Written content they provide

Howell Labs retains ownership of:

• Website structure
• Design systems
• Codebase and configuration until transferred or otherwise agreed

Howell Labs manages:

• Hosting
• Deployment systems
• Configuration
• Integrations
• Technical setup

These remain under Howell Labs control unless explicitly transferred.

The monthly service includes:

• Small content edits
• Minor design adjustments
• Routine updates

It does NOT include:

• Full redesigns
• Major structural changes
• Large feature development

Major work may be quoted separately.

All services are defined by:

• The selected pricing tier
• Agreed features
• Monthly service scope

Any additional work outside scope may incur additional charges.

Howell Labs is not responsible for:

• Hosting provider outages
• Third-party tool failures
• External service disruptions

Clients may cancel at any time:

• Service continues until the end of the paid period.
• The website may be taken offline after cancellation.
• Data transfer may be arranged upon request.

Howell Labs is not liable for:

• Business losses
• Downtime caused by third parties
• Data loss outside reasonable control
• Indirect damages

Howell Labs understands that businesses experience seasonal fluctuations.

If a client experiences lower income periods (seasonal downturns or reduced trading months), they may communicate this directly. Where reasonable, Howell Labs may offer temporary adjustments to monthly service pricing to support continuity.

This is discretionary and based on good faith collaboration.

Clients may choose to prepay 12 months of service upfront.

• A 5% discount is applied compared to monthly billing.
• This option is voluntary.
• Non-refundable unless otherwise agreed.